Delivery & Returns

What are the delivery options available at Lux & Co.?

We offer standard and express delivery options. You can choose your preferred delivery method at checkout.

How long does delivery take?

Standard delivery typically takes 3-7 business days, while express delivery usually arrives within 1-3 business days.

What is Lux & Co.'s return policy?

We offer returns on unused and unopened products within 30 days of purchase. Items must be in their original packaging.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect. In such cases, Lux & Co. will cover the return shipping costs.

Can I exchange a product instead of returning it?

Yes, we offer exchanges for products of equal value, provided the item is unused and in its original packaging. Please contact our customer service team to arrange an exchange.

Order & payments

Will I receive a receipt for my purchase?

Yes, you will receive an order confirmation email with your receipt after completing your purchase. 

Can I use multiple payment methods for one order?

At this time, we only accept one form of payment per order. You cannot split payments across multiple methods. All prices are displayed and processed in Australian Dollars (AUD$).

Is it safe to use my credit card on your website?

We use secure encryption technology to ensure your personal and payment information is protected. Your privacy and security are our top priorities.